YTB To Clients: You're On Your Own!

I asked a question a few days ago and there was no real definitive answer as to what the MLM crowd was doing for their clients on ATA, Skybus and Aloha. The closest I got was a comment from Proud To Be YTB who said he received this via "wire" from HQ:

As you may be aware, yesterday ATA cancelled all service effective immediately. This impacts Funjet Vacations' Value Flight customers from Midway to Cancun and our ATA scheduled air customers to Cancun and Hawaii. As a customer-centric vacation company, Funjet Vacations is protecting our customer's vacations by: - Helping customers find alternate air service - Applying the value of their ATA airfare to the new reservation

Well, he thought that answered the question, but had he scrolled down on the "wire" a little bit more, there was a second half to the story. You see, as I knew, this was a communication from FunJet (as I got the same one) and they did specifically lay out what the agent was to do.

How can you help? To expedite obtaining alternate flights, we are encouraging travel agents to book their own flights for the same travel dates and receive a refund from Funjet Vacations for the cost of the original ATA airfare purchased. The rest of the Funjet Vacation will remain in tact. To receive a refund and ensure transfer service can be fulfilled, travel agents or customers who choose to book their own alternate flights need to e-mail us at atarefund@funjet.com with the following information: - Original Funjet Vacations reservation number and passenger names - New flight information including airline, flight numbers and flight times

But as we all suspected, Proud To Be YTB only told half of the story and of course, their clients were left to figure it out on their own. YTB has been screaming all week about Orbitz and Travelocity and Expedia doing nothing, but you know what--that is not true either. But more on that later in the week---probably Friday!